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Warranty & Support

Warranty & Support Coordination

A custom MicroLED system is a serious project investment. Baikal Star helps project teams plan for documentation, spare parts, manufacturer warranty communication, and replacement-part coordination before and after procurement.

Manufacturer Warranty Coordination

Baikal Star coordinates manufacturer warranty communication and documentation for eligible MicroLED system components. Warranty terms vary by project configuration and manufacturer documentation, and final coverage is governed by the applicable written warranty terms provided for the specific system.

Spare-Part Planning

For project-specific systems, Baikal Star may help plan spare components such as display modules, receiving cards, power supplies, cables, and related system parts when included in the procurement package. This helps the project team respond faster if future service or replacement needs arise.

What Baikal Star Coordinates

  • Warranty documentation review
  • Manufacturer communication
  • Replacement-part requests
  • RMA / support documentation
  • Spare-part logistics coordination
  • Technical documentation for project teams
  • Communication between client, manufacturer / support channels, AV team, and qualified professionals

Important Installation Boundary

Baikal Star does not perform electrical work, structural work, wall construction, low-voltage installation, mounting, or licensed contracting services. Installation and site work must be performed by appropriately licensed contractors, electricians, AV integrators, low-voltage professionals, or other qualified professionals selected by the client or project team.

Support After Delivery

After delivery, Baikal Star remains available to assist with documentation, manufacturer communication, replacement-part coordination, and project-team communication related to the MicroLED system package.

Any warranty term referenced for a system — including limited-warranty periods — is governed by the written manufacturer and project documentation provided for that specific configuration. Baikal Star coordinates communication; it does not itself guarantee labor, installation, or on-site service.